About support at home
From 1 November 2025, the Support at Home program replaced the Home Care Packages program across Australia. The new program streamlines how services are organised and makes care at home more personalised and easier to navigate.
Whether you currently receive support or are just getting started, Trilogy Care is here to help. We’ll explain what’s changed and what stays the same, map your goals to the new service categories, and help you plan and track your quarterly budget. If you self-manage, we’ll support you to choose and coordinate your workers while we handle safety, governance and claims. Your dedicated care partner will work with you to make the most of your care.
What´s included in the service?
Support at Home has eight funding levels or classifications which set the amount of funding available for your services. They range from approximately $11,000 for those requiring minimal support under Classification 1 to $78,000 for those requiring high level care at home through a Classification 8.
There are also short-term care options, including:
- 16-week support through the Restorative Care Pathway
- 12-week support through the End-of-Life Pathway, and/or
- assistive technology and home modifications funding, split into three levels: low, medium and high.
Personalised Care Plans
Evolving with your needs and always keeps your independence, comfort and wellbeing at its heart.
Independent Supports
Help with showering, transport, respite, social visits or groups or medication prompting
Everyday Living Support
Cleaning, gardening, shopping or meal preparation
Clinical supports
Nursing care, occupational therapy, physiotherapy, podiatry and medication management
Frequently asked questions
How is Support at Home different from HCP?
While Home Care Packages offered a broad range of flexible services, Support at Home Program introduces a more defined service list, emphasising a wellness and reablement approach, focusing on doing with, not for ensuring supporting the maintenance of independence as you age.
It also introduces clearer co-contribution expectations, encouraging greater involvement and shared responsibility in care.
How much funding does Support at Home provide?
Support at Home features eight classification levels, with annual budgets ranging from around $11,000 up to $78,000, depending on assessment results and care needs. These budgets are paid out quarterly
What services are available through Support at Home?
Support at Home provides access to a wide range of services including personal care, allied health, home modifications, transport, and short-term care for recovery or end-of-life support.
How do I apply for aged care services under Support at Home?
You can apply through My Aged Care by calling 1800 200 422 or submitting a referral online. This is the first step to receive government-funded aged care under the new Support at Home program
What are the key benefits of the Support at Home program?
The Support at Home program introduces several improvements over the current Home Care Package system:
Download our guide
Check out our guide to senior housing.
Do you need any help?
Connect with us by phone or email to get answers to your questions.